MTM Services

A Comprehensive Medication Review (CMR) is a consultation with a pharmacist or other qualified health care provider which assesses:

• Why each medication is prescribed and whether any medications are potentially unnecessary
• If each medication is effective
• If each medication could be causing side effects, worsening other health conditions, or interacting with other medications
• If a medication regimen can be made more affordable or simplified (such as fewer pills or a more convenient dosing schedule)
• If medications are being taken appropriately to get the most benefit from them

The CMR is conducted over the phone with the member, and generally takes approximately 30 minutes. MTM members are not required to participate in a CMR, and may still remain in the MTM program if they choose not to participate in this service.

Launched in March 2010, the medication therapy management (MTM) call center at the University of Florida College of Pharmacy (UF COP) connects with WellCare Medicare Part D members throughout the United States who meet eligibility requirements of MTM services. Thousands of WellCare members benefit from this call center faculty, staff pharmacists and student pharmacists providing MTM services.

Members enrolled in the Healthy Living Program will receive educational information on various health topics throughout the year. Topics covered may include nutrition and its affects on chronic conditions, the importance of taking medications correctly, coping with depression, and more!

Members also have complete access to an online health and medication resource center. Our website is a one-stop source of information on topics ranging from illnesses, first aid and treatment, prescription drugs, and medical tests and procedures. Members may use it any time help is needed to make a health care decision. Just visit  our Healthwise Knowledgebase.

The HealthLine Hotline is available to enrolled members Monday - Friday, 9am to 7pm Eastern. A knowledgeable, friendly HealthLine Hotline representative can be reached via phone at 1-866-339-2787 (TTY users dial 711) or via e-mail at  MTMQuestions@wellcare.com.

S5967_NA016406_PDP_WEB_ENG CMS Approved 10272011